Remove a profile from a Chromebook

  1. On the sign-in screen, click the profile that you want to remove.
  2. In the lower-right corner of the profile picture, click the Down arrow Down arrow.
  3. Click Remove this user.
  4. In the box that appears, click Remove this user.

If profile cannot be removed, perform device wipe

  1. Press and hold Esc + Refresh Refresh + tap Power Shut down
  2. Press Ctrl+D to begin Dev mode, then press Enter.
  3. Press Space, then press Enter.
    1. The Chromebook deletes its local data, returning to its initial state. This can take a few minutes.
  4. When the transition completes, all account information and data stored on a Chrome device that isn't synced with Google Chrome Sync, such as photos, downloaded files, and saved networks, has been deleted.
  5. The Chromebook will need to be setup again by the IS Department for student use. Please submit the Chromebook for replacement.